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IVR ==>
Interactive Voice Response
<communications> (IVR) <communications> A telecommunications
system, prevelant with PBX and voice mail systems, that
uses a prerecorded database of voice messages to present
options to a user, typically over telephone lines. User input
is retrieved via DTMF tone key presses.
When used in conjunction with voice mail, for example, these
systems typically allow users to store, retrieve, and route
messages, as well as interact with an underlying database
server which may allow for automated transactions and data
processing.
(15 Sept 1997)
(1997-09-21)
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Nearby terms:
Interactive Development Environments « Interactive Software Engineering « Interactive System Productivity Facility « Interactive Voice Response » Interagency Interim National Research and Education Network » InterBase » INTERCAL
This article was derived from the Free Online Dictionary of Computers and is available under ther terms of the GNU Free Documentation License.
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