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Customer Relationship Management
<business> (CRM, CIS, Customer Information Systems, Customer
Interaction Software, TERM, Technology Enabled Relationship
Manager) Enterprise-wide software applications that allow
companies to manage every aspect of their relationship with a
customer. The aim of these systems is to assist in building
lasting customer relationships - to turn customer satisfaction
into customer loyalty.
Customer information acquired from sales, marketing, customer
service, and support is captured and stored in a centralised
database. The system may provide data-mining facilities
that support an opportunity management system. It may also
be integrated with other systems such as accounting and
manufacturing for a truly enterprise-wide system with
thousands of users.
(1999-08-20)
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Nearby terms:
Customer Information Control System « Customer Information Systems « Customer Interaction Software « Customer Relationship Management » CUT » cut and paste » cut a tape
This article was derived from the Free Online Dictionary of Computers and is available under ther terms of the GNU Free Documentation License.
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